Returns and exchanges policy

The satisfaction of our customers is important to us and we want to make sure it is effective & simple.
For any online purchase, we accept exchange or refund within 30 days of receiving your walking rope order.
The product must be in perfect condition and not used.
The shipping cost for any returned item is at the expense of the consumer.
In the event of a damaged product, a liquidation or a special custom order, Natis reserves the right to refuse any exchange or refund.
Note that it is important to contact us within 30 days before returning the goods.
If you receive order that does not comply (damaged or incomplete), please make a claim within 5 working days of receipt indicating the exact problem.


Canada: 12.00$-25.00$ per order
USA: 20$ will provide customs declaration when shipping

Local taxes & duty fees to be paid by customer (if required)

Free: with order of 350$ and up (before taxes)
For delivery to other country, please contact us at


Canada Post (We reserve the right to deliver with another carrier if necessary)


Note that the product may differ from photos in regards to colors or design.
If any changes are made to the conception, it would be in order to improve the product.


Our prices are subject to change without notice.

Legal guarantee
Although textile products are generally not guaranteed, the durability of our products is a priority for us, therefore if you feel that the life of your product is not reasonable and does not comply with a regular wear and tear, we are kindly asking you to contact us as soon as possible. We can then make an agreement with you whether for a replacement, a repair or a refund.
To reach someone you can contact us from Monday to Friday from 9:00 to 16:30
Email: Phone: 1-888-702-0257 ext. 0 (customer service)

General conditions of use of the website

The purpose of these Terms and Conditions is to define the terms and conditions for the provision of the services of the site, here in after referred to as "the Service" and the conditions of use of the Service by the User. All access and / or use of the site implies the acceptance and the respect of all the terms of these Conditions and their unconditional acceptance. They therefore constitute a contract between the Service and the User. In the event that the User does not wish to accept all or part of the present general conditions, he is asked to give up any use of the Service. Legal notices - Definitions User: The User is anyone who uses the Site or any of the services offered on the Site. User Content: The term "User Content" refers to the data transmitted by the User in the different sections of the Site. Member: The term "Member" refers to a user identified on the site. Identifier: The term "Identifier" covers the information necessary to identify a user on the site to access the areas reserved for members.
Password: The "Password" is confidential information, which the User must keep secret, allowing him, used together with his ID, to prove the identity.

Access to the service
The Service is accessible free of charge to any User who has access to the Internet. All costs related to access to the Service, whether material costs, software or Internet access are exclusively the responsibility of the user. He is solely responsible for the proper functioning of his computer equipment as well as his access to the Internet. Some sections of the site are reserved for Members after identification using their Username and Password. reserves the right to refuse access to the Service, unilaterally and without prior notice, to any User who does not comply with these terms of use implements all reasonable means at its disposal to ensure quality access to the Service, but is under no obligation to do so. can not, moreover, be held responsible for any malfunction of the network or the servers or any other event beyond the reasonable control, which would prevent or degrade the access to the Service. reserves the right to interrupt, suspend or modify without notice access to all or part of the Service, to maintain it, or for any other reason, without interrupting entitles you to no obligation or compensation.

Limits of responsibility
The information posted on the website comes from reputable sources. However, can not guarantee the accuracy or relevance of this data. In addition, the information provided on this site is for informational purposes only and does not constitute in any way advice or a recommendation of any nature whatsoever. Consequently, the use of the information and contents available on the whole site, could in no case engage the responsibility of., for any reason whatsoever. The User is solely responsible for the proper use, with discernment and wit, of the information made available on the Site. undertakes to put in place all the necessary means to guarantee the security and confidentiality of the transmitted data. The User is informed that one or more cookies, containing no personal information, may be placed on his hard drive to ensure his identification. shall in no case, within the limits of applicable law, be held liable for damage and / or damage, direct or indirect, material or immaterial, or of any nature whatsoever, resulting from unavailability of the Service or any use of the Service. The term "use" should be understood in the broad sense, any use of the site whatsoever, lawful or not. The User agrees, in general, to comply with all regulations in force in Canada.

Hypertext links offers hypertext links to websites published and / or managed by third parties. To the extent that no control is exercised over these external resources, the User acknowledges that assumes no responsibility for the provision of these resources, and can not be held responsible for their content.
The responsibility of can not be engaged in case of major issue or facts beyond its control.
Evolution of this contract reserves the right to modify the terms, conditions and mentions of this contract at any time.

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